Violence Prevention & Crisis/Emergency Information for Faculty

 

Crisis Aftermath & Coping

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In the unlikely, but terrible instance that a violent crisis should occur on CMU’s campus, or another university’s campus, students will have the expectation that faculty members, because of their position, will be a guide in dealing with at least some of the issues during the aftermath.

What to Do in the Classroom ...

Most students may expect or hope to have a discussion about what happened.   In general, any response is better than no response at all.  Should you decide to talk about a crisis during class, the following are some suggestions as to how to proceed:

... when the Crisis was Not on Your Campus

  1. Acknowledge that the incident happened.
  2. To show you care about your students, ask if anyone had family or friends who were directly impacted.
  3. Take a moment of silence in remembrance of the victims of the crisis.
  4. Allow some time for a short discussion where students can voice any sadness, fears or concerns they have regarding the incident.
  5. Give students contact information for the Counseling Center in case some of them are having difficulty coping with the incident.

... when the Crisis was on Your Campus

The Faculty Development and Instructional Design Center at Northern Illinois University worked to compile a number of suggestions after the tragedy on their campus occurred.  Their suggestions are presented below.

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Strategies for Teaching in Difficult Times

The recent tragedy at NIU is significant in its impact that many of us may not be able to teach our classes as we usually do. When classes resume, we will have to teach course content as well as help students understand and cope with the tragedy. One way of helping students cope with tragic events is to provide them opportunities to share, engage in dialogues in the classroom, reflect and discuss with one another. Our role as teachers and how we model this process can help students cope with the situation better.

Listed below are some tips and strategies compiled from various sources, and these should be applied with adequate consideration to the unique needs of each course section and students. NIU’s Counseling and Student Development Center (CSDC) and Faculty Development and Instructional Design Center (FDIDC) staff are available for consultations on these steps and strategies for teaching after a tragedy in the classroom.

Take time to talk as a group or class.

Consider providing an opportunity at the beginning of a class period. Often, a short time period is more effective than a whole class period. This serves the purpose of acknowledging that students may be reacting to a recent event, without pressuring students to speak.  Introduce the opportunity by briefly acknowledging the tragic event and suggesting that it might be helpful to share personal reactions students may have.

Invite students to share emotional, personal responses.

You might lead off by saying something like: “Often it is helpful to share your own emotional responses and hear how others are responding. It doesn’t change the reality, but it takes away the sense of loneliness that sometimes accompanies stressful events. I would be grateful for whatever you are willing to share.”

Respect each person dealing with the loss and acknowledge diverse perspectives.

Some will be more vocal or expressive than others with their feelings and thoughts. Everyone is affected differently and reacts differently. Some may view events at least in part from the perspective of their discipline and/or background. Be aware that the presence of someone in our classroom who is evidently from a different background or who has a different relationship to crisis events will alter the dynamics of the classroom. We must be aware that differences (such as religion or nationality) are not always obvious or visible. The challenge is to create a meaningful, educational dialogue without creating an uncomfortable situation for any student. All students must feel that it is truly safe to express their thoughts, but they must do so with reasonable courtesy and willingness to allow that there are other valuable points of view.

Allow freedom of participation.

If students feel uncomfortable during class discussion, allow them to leave. If they feel coerced into the conversation, then they are likely to withdraw from the conversation or guard closely what they say.

Acknowledge both verbal and non-verbal communication.

In a discussion or conversation, silence can make faculty feel uncomfortable, but silence and other non-verbal behaviors can be just as vital to a productive conversation as words are. It is tempting to fill silence with variations on the question asked, but doing so can inhibit students’ abilities to think through the issue and to prepare to share their thoughts with their classmates. If students repeatedly need extremely long silences, however, faculty should invite conversation as to why students do not feel comfortable sharing with their classmates.

Be prepared for blaming.

When people are upset, they often look for someone to blame. Essentially, this is a displacement of anger. It is a way of coping. The idea is that if someone did something wrong, future tragedies can be avoided by doing things “right.” If the discussion gets “stuck” with blaming, it might be useful to say: “We have been focusing on our sense of anger and blame, and that’s not unusual. It might be useful to talk about our fears.”

It is normal for people to seek an “explanation” of why the tragedy occurred.

By understanding, we seek to reassure ourselves that a similar event could be prevented in the future. You might comment that, as intellectual beings, we always seek to understand. It is very challenging to understand “unthinkable” events. By their very natures, tragedies are especially difficult to explain. Uncertainty is particularly distressing, but sometimes is inevitable. It is better to resist the temptation to make meaning of the event. That is not one of your responsibilities and would not be helpful.

Make contact with those students who appear to be reacting in unhealthy ways.

Some examples include isolating themselves too much, using alcohol excessively, throwing themselves into academics or busy work in ways not characteristic of them, etc.

Ask a professional counselor to come and talk to your students.

Students may experience such feelings as shock, sadness, anxiety, and suffering which may be better addressed by a trained counselor. Trained professionals can accurately interpret student responses and actions, collaborate with you to identify student concerns and needs, implement referrals, and establish a follow-up course of action. In addition, the counselor can assist you to develop strategies to successfully navigate through the remainder of the academic year.

Find ways of memorializing the loss, if appropriate.

After the initial shock has worn off, it may be helpful to find a way of honoring and remembering the person in a way that is tangible and meaningful to the group.

Make accommodations as needed, for you and for the students.

Many who are directly affected by the tragedy may need temporary accommodations in their workload, in their living arrangements, in their own self-expectations. It is normal for people not to be able to function at their full capacity when trying to deal with an emotional situation. This is the time to be flexible. Adapt your syllabus for the week following the crisis to accommodate reduced workload. Modify expectations to meet current conditions and provide additional time and support for student learning.

Thank students for sharing and remind them of resources on campus.

In ending the discussion, it is useful to comment that people cope in a variety of ways. If a student would benefit from a one-on-one discussion, you can encourage him or her to make use of campus resources.

Give yourself time to reflect.

Remember that you have feelings too and thoughts about what occurred, and these thoughts and feelings should be taken seriously, not only for yourself, but also for the sake of the students with whom you may be trying to work. Some find it helpful to write down or talk out their feelings and thoughts.

Take care of yourself.

Engage in healthy behaviors to enhance your ability to cope with stress. Eating well, resting, and exercising help us handle stressful situations more effectively and deal with students and their needs.

Come back to the feelings as a group at a later time.

It is important to acknowledge the adjustments people have made. Just because everything seems to be back to normal does not mean that everyone has finished having feelings about the loss.

When in doubt, consult your department chair.

If you think a particular course topic or course activity could result in unintended responses from students, please consult your department chair on planning alternatives.

Special Thanks to Virginia Tech’s Cook Counseling Center, NIU’s Counseling and Student Development Center, Western Kentucky University’s Faculty Center for Excellence in Teaching, and Vanderbilt University’s Center for Teaching.

Source: Northern Illinois University Faculty Development and Instructional Design Center.

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Recognizing and Helping Students Who Have Difficulty Coping

Many of the same behaviors that are displayed by potentially disruptive students are also displayed by students who are in distress.  Therefore, you might notice that the list of behaviors to watch for in the section on disruptive students is repeated here.  If you have students who display some of these behaviors, you may want to in private talk with the student regarding their coping with the tragedy and make sure they are aware of available campus and community resources.  The following is a list of behaviors that could be indicative of a student who is experiencing difficulty coping with a tragedy.

  1. Displaying emotions that are inappropriate for the situation or are more exaggerated or erratic than normal (e.g., extremely withdrawn or animated).
  2. Displaying emotions that are aggressive (e.g., resentful, irritable, abrasive, aggressive, hostile, frustrated).
  3. Displaying emotions that are sad/depressed (e.g., tearful, hypersensitive, full of despair, worthless).
  4. Acting in ways that are aggressive (e.g., threatening others, discussing previous violent actions, develops antagonist relationships).
  5. Acting in ways that suggest a student may be sad, depressed or possibly suicidal (e.g., excessive change in weight, withdrawn or reclusive, giving away prized possessions, difficulty sleeping, listless, no energy).
  6. Significant Change in or poor school performance (e.g., used to get As and Bs and now receiving Ds and Es, overly dependent on you, infrequent attendance, procrastination, turning in poor or no work at all, making repeated requests for special considerations like extended deadlines, have difficulty concentrating, display behaviors that interfere with class)
  7. Acting in ways that suggest a student may not be able to take care of oneself (e.g., decline in personal hygiene, inability to make decisions despite receiving help, disjointed thoughts and impaired speech, losing touch with reality, seeing/hearing things that aren’t there)
  8. Communicating messages to you that indicate problems (e.g., thoughts of suicide, being under an unusual amount of stress)

Again, if you feel comfortable communicating with a student in distress, take into account the following suggestions ahead of time.  The suggestions for talking to any student in distress (whether potentially disruptive or having difficulty coping) are the same.  If you are unsure about how to proceed, consult with others (e.g., colleagues, department chairperson, Counseling Center counselors, etc.  For example see http://www.cmich.edu/dean-of-students/concerns.htm for a summary of campus resources for consultation and assistance in these and related situations.)

  1. First and foremost if you are concerned about your immediate safety call 911.  If you are more generally concerned about your own safety, make sure others know about your meeting, keep the door to your office open, and make sure there is a colleague nearby to assist if there is a problem. CMU Police are available to be present and inconspicuous if need be when you meet with a student and you are concerned about your safety. 
  2. Avoid aggressive or dominating body language and keep your voice slow and calm to try and keep the student relaxed.
  3. State specifically (i.e., what behaviors you have observed) why you are concerned about the student.
  4. Outline your goals and (if appropriate) ask the student to outline his/her goals for the meeting.
  5. Work to understand what is causing distress for the student.  Acknowledge his/her feelings and let the student know you want to help him/her resolve the problem.  Be non-judgmental and caring.  Listen carefully.  Paraphrase what the student is telling you so you can be sure you understand the situation.
  6. Talk about the situation as a problem that you will work together to solve, suggesting assignment and/or class options that will help the student, and encouraging the student to seek support and assistance from family, friends and others as appropriate, perhaps contact the Counseling Center and giving the student the information to do so.
  7. Help set up initial meetings for the student with the Counseling Center, writing center, academic support center, etc.
  8. Note that appropriately seeking help is a sign of strength and not weakness.  We all need help on occasion. 

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Supplemental CMU Resources

Supplemental Resources from Other Institutions

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Call 911 when there is a medical emergency or concern about immediate or imminent danger to self or others.