Crisis Aftermath & Coping
JUMP TO -> :: Classroom Response :: Teaching Strategies : Helping Students Cope :: Supplemental Resources ::
In the unlikely, but terrible instance that a violent crisis should occur on CMU’s campus, or another university’s campus, students will have the expectation that faculty members, because of their position, will be a guide in dealing with at least some of the issues during the aftermath.
What to Do in the Classroom ...
Most students may expect or hope to have a discussion about what happened. In general, any response is better than no response at all. Should you decide to talk about a crisis during class, the following are some suggestions as to how to proceed:
... when the Crisis was Not on Your Campus
- Acknowledge that the incident happened.
- To show you care about your students, ask if anyone had family or friends who were directly impacted.
- Take a moment of silence in remembrance of the victims of the crisis.
- Allow some time for a short discussion where students can voice any sadness, fears or concerns they have regarding the incident.
- Give students contact information for the Counseling Center in case some of them are having difficulty coping with the incident.
... when the Crisis was on Your Campus
The Faculty Development and Instructional Design Center at Northern Illinois University worked to compile a number of suggestions after the tragedy on their campus occurred. Their suggestions are presented below.
< Top of Page >
< Top of Page >
Recognizing and Helping Students Who Have Difficulty Coping
Many of the same behaviors that are displayed by potentially disruptive students are also displayed by students who are in distress. Therefore, you might notice that the list of behaviors to watch for in the section on disruptive students is repeated here. If you have students who display some of these behaviors, you may want to in private talk with the student regarding their coping with the tragedy and make sure they are aware of available campus and community resources. The following is a list of behaviors that could be indicative of a student who is experiencing difficulty coping with a tragedy.
- Displaying emotions that are inappropriate for the situation or are more exaggerated or erratic than normal (e.g., extremely withdrawn or animated).
- Displaying emotions that are aggressive (e.g., resentful, irritable, abrasive, aggressive, hostile, frustrated).
- Displaying emotions that are sad/depressed (e.g., tearful, hypersensitive, full of despair, worthless).
- Acting in ways that are aggressive (e.g., threatening others, discussing previous violent actions, develops antagonist relationships).
- Acting in ways that suggest a student may be sad, depressed or possibly suicidal (e.g., excessive change in weight, withdrawn or reclusive, giving away prized possessions, difficulty sleeping, listless, no energy).
- Significant Change in or poor school performance (e.g., used to get As and Bs and now receiving Ds and Es, overly dependent on you, infrequent attendance, procrastination, turning in poor or no work at all, making repeated requests for special considerations like extended deadlines, have difficulty concentrating, display behaviors that interfere with class)
- Acting in ways that suggest a student may not be able to take care of oneself (e.g., decline in personal hygiene, inability to make decisions despite receiving help, disjointed thoughts and impaired speech, losing touch with reality, seeing/hearing things that aren’t there)
- Communicating messages to you that indicate problems (e.g., thoughts of suicide, being under an unusual amount of stress)
Again, if you feel comfortable communicating with a student in distress, take into account the following suggestions ahead of time. The suggestions for talking to any student in distress (whether potentially disruptive or having difficulty coping) are the same. If you are unsure about how to proceed, consult with others (e.g., colleagues, department chairperson, Counseling Center counselors, etc. For example see http://www.cmich.edu/dean-of-students/concerns.htm for a summary of campus resources for consultation and assistance in these and related situations.)
- First and foremost if you are concerned about your immediate safety call 911. If you are more generally concerned about your own safety, make sure others know about your meeting, keep the door to your office open, and make sure there is a colleague nearby to assist if there is a problem. CMU Police are available to be present and inconspicuous if need be when you meet with a student and you are concerned about your safety.
- Avoid aggressive or dominating body language and keep your voice slow and calm to try and keep the student relaxed.
- State specifically (i.e., what behaviors you have observed) why you are concerned about the student.
- Outline your goals and (if appropriate) ask the student to outline his/her goals for the meeting.
- Work to understand what is causing distress for the student. Acknowledge his/her feelings and let the student know you want to help him/her resolve the problem. Be non-judgmental and caring. Listen carefully. Paraphrase what the student is telling you so you can be sure you understand the situation.
- Talk about the situation as a problem that you will work together to solve, suggesting assignment and/or class options that will help the student, and encouraging the student to seek support and assistance from family, friends and others as appropriate, perhaps contact the Counseling Center and giving the student the information to do so.
- Help set up initial meetings for the student with the Counseling Center, writing center, academic support center, etc.
- Note that appropriately seeking help is a sign of strength and not weakness. We all need help on occasion.
< Top of Page >
Supplemental CMU Resources
- Concerns with Students Health, Safety and Behavior Procedures to Follow http://www.cmich.edu/dean-of-students/concerns.htm
- Interacting with Distressed Students http://www.counsel.cmich.edu/helpingothers/interacting_with_distressed_students.asp
- “In the Wake of Tragedy: Assistance for Faculty in Responding in a Time of Crisis” by Todd Zakrajsek http://facit.cmich.edu/teaching-central/issues/april07/tragedy.html
- Making a Referral to the Counseling Center http://www.counsel.cmich.edu/helpingothers/Making%20a%20referral%20to%20the%20Counseing%20Center.readonly.doc
- Mental Health Services at CMU http://www.counsel.cmich.edu/mentalhealth/mental_health_services.asp
- Tips for Faculty and Staff: Helping Students in Distress http://www.counsel.cmich.edu/helpingothers/distressed_students_tips.asp
Supplemental Resources from Other Institutions
- Guidance for UM Instructors Leading Class Discussion on The Tragedy of September 11, 2001 http://www.crlt.umich.edu/publinks/tragedydiscussion.html
- “In the Eye of the Storm: Students’ Perceptions of Helpful Faculty Actions Following a Collective Tragedy” by Therese A. Huston and Michele DiPietro http://www.podnetwork.org/resources/pdf/In_the_Eye.pdf
- Managing Your Distress in the Aftermath of the Northern Illinois University Shootings http://www.niu.edu/memorial/counseling/students.shtml
- Recognizing and Assisting Students in Emotional Distress http://www.niu.edu/facdev/resources/quicktips/emotionaldistress/index.html#
- Teaching and Learning in a Time of Crisis http://www.wku.edu/teaching/booklets/crisis.html
- Teaching in Times of Crisis http://www.niu.edu/facdev/resources/crisis/teaching.pdf
- “The Day After: Faculty Behavior in Post 9/11 Classes” by Michele DiPietro http://www.podnetwork.org/resources/pdf/The_Day_After.pdf
- Tips, Strategies and Resources on Dealing with Aftermath of Tragedy for International Students, Faculty and Staff http://www.niu.edu/facdev/resources/crisis/intltips.shtml
< Top of Page >